Terms of Service

1. Overview

N1 Embroidery provides custom embroidery services for individuals, businesses, and events. By placing an order with us, you agree to these terms.

2. Orders & Artwork

All orders must be confirmed in writing. Artwork must be supplied in a suitable format. We offer digitisation and up to unlimited free edits.

3. Payment

Full payment is required before production unless otherwise agreed. Prices are quoted in GBP plus VAT where applicable.

4. Turnaround & Delivery

Typical turnaround is 2–3 working days from artwork approval. We’ll notify you of any delays. Delivery charges apply unless otherwise stated.

5. Cancellations & Changes

Orders can be cancelled or changed before production starts. Once production has begun, cancellations may not be possible and costs incurred will be charged.

6. Returns & Faults

Custom items are non-returnable unless faulty. Please notify us of any issues within 7 days of receipt. We will repair, replace, or refund at our discretion.

7. Intellectual Property

You must have the rights to use any artwork supplied. We are not liable for copyright infringement on supplied designs.

8. Events

For live embroidery events, a deposit may be required to secure your date. Final payment is due before the event. Travel within London zones 1–3 is included; additional charges may apply outside these areas.

9. Liability

We are not liable for indirect or consequential losses. Our total liability is limited to the value of your order.

10. Privacy

We respect your privacy and only use your data to process orders and communicate with you.

11. Governing Law

These terms are governed by the laws of England and Wales.